Satisfaction

Our customers are an extension of our company and we do not rest until fulfilling their expectations.

We put the emphasis on the after sales services as we now that a project doe s not conclude with the delivery of the product and we want our customer to feel safe throughout the entire product lifespam.

+1600
Hours dedicated to customer training
+1400
Engineers and Technicians trained by Egatel personnel
+9.5
Customer satisfaction average score
+98.5
Percentage of incidents solved with remote support

After-sales services

On-line service

Replying enquiries and solving problems in order to get perfect broadcasting. Remote access to the equipment.

Factory service

Immediate availability and delivery of spare parts.

Diagnosis

Diagnosis and solutions for the possible problems that might occur. Equipment troubleshooting and repairing procedures.

Training

Technical training from experienced experts who have design, installation, maintenance and start up expertise. Combination of classroom learning and hands-on exercises using Egatel products, your staff will learn how to take full advantage of your Egatel products.

Local service

Egatel dedicates a team of engineers and technical specialists to handling local service: Local training with final certification, supervision and installation with final certification, technical services, complete assistance and maintenance, even to discontinued products.
+34 988 368 118
support@egatel.es
Av. Ourense 1 - Parque Tecnolóxico de Galicia -32901 Ourense
SCHEDULE:
MON - THU 07.00 - 23.00
FRI 07.00 - 15.00
*Spanish peninsular time (CEST)

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    Want to work with us?

    EGATEL employs talented professionals with different profiles, especially in the fields of telecommunications, engineering, technical branches and commercial activity, but also in other fields.

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